Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Client", "you", or "your") and Lemorange Ltd ("Lemorange", "we", "us", or "our"), a company registered in Cyprus, based in Nicosia.

By accessing or using our website at lemorange.com, the client portal, LemDesk, or any related services (collectively, the "Services"), you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation.

If you do not agree to these Terms, you must not access or use our Services.

Our Services are intended exclusively for business to business use by companies, enterprises, and their authorised representatives. You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our Services.

Our Services are not intended for consumer or personal use. By using our Services, you confirm that you are acting in a professional or business capacity.

Access to the client portal and related Services is provided through accounts created by Lemorange or via team invitations from your organisation's account owner.

• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• You must notify us immediately at support@lemorange.com if you suspect any unauthorised use of your account.
• You must not share your credentials with anyone outside your organisation or allow any person to access the Services through your account without authorisation.
• Account owners and managers within your organisation may invite additional team members, assign roles, and manage permissions. You are responsible for the actions of team members you invite or authorise.
• You must provide accurate and current information when creating or updating your account. Lemorange reserves the right to suspend or terminate accounts that contain materially inaccurate information.

Lemorange provides the following Services, subject to your account permissions and applicable service agreements:

4.1 Client Portal

A secure online platform providing access to project management, support ticketing, document collaboration, invoice management, video library, team management, and real time chat with Lemorange.

4.2 LemDesk

A remote desktop service allowing you to connect to and control registered devices. LemDesk is available as a desktop client for Windows and Linux, a mobile client for Android and iOS, and a browser based web client. LemDesk uses Lemorange's self hosted relay servers for connection brokering.

4.3 Professional Services

Custom software development, consulting, and engineering services as described in individual project agreements or statements of work entered into separately between you and Lemorange.

The scope, availability, and features of any Service may change at any time. We will make reasonable efforts to notify you of material changes that affect your use of the Services.

You agree not to use the Services to:

• Violate any applicable law, regulation, or third party rights.
• Upload, transmit, or store any content that is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable.
• Attempt to gain unauthorised access to any part of the Services, other accounts, computer systems, or networks connected to the Services.
• Interfere with or disrupt the integrity or performance of the Services, including through denial of service attacks, injection attacks, or exploitation of vulnerabilities.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any proprietary component of the Services.
• Use the Services to distribute malware, viruses, or any other harmful code.
• Use LemDesk to access devices without proper authorisation from the device owner.
• Circumvent, disable, or interfere with any security features of the Services, including authentication mechanisms, access controls, or rate limits.
• Use automated scripts, bots, or scrapers to access the Services without our prior written consent.
• Resell, sublicense, or make the Services available to any third party without our prior written consent.

We reserve the right to investigate and take appropriate action, including suspension or termination of your account, if we reasonably believe you have violated these restrictions.

• Invoices are issued through the client portal and specify the amount due, currency, and payment deadline.
• Payment is accepted via credit or debit card through Stripe. A card processing surcharge may apply and will be clearly displayed before you confirm payment.
• You agree to pay all invoices by their due date. Invoices not paid by the due date are considered overdue and may be subject to late fees, interest, or suspension of Services at our discretion.
• All fees are exclusive of applicable taxes. You are responsible for any taxes, duties, or levies imposed by your jurisdiction.
• Payments are non refundable unless otherwise agreed in writing or required by applicable law.
• We reserve the right to modify pricing with reasonable notice. Changes will not apply retroactively to previously issued invoices.
• Stripe's own terms of service and privacy policy apply to all payment transactions processed through their platform.

7.1 Our Property

The Services, including all software, code, design, user interface, trademarks, logos, documentation, and all underlying technology are the exclusive property of Lemorange Ltd or its licensors and are protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to use the Services as expressly permitted herein.

7.2 Your Content

You retain ownership of all content you upload, create, or transmit through the Services, including documents, files, messages, and other materials ("Your Content"). By uploading Your Content, you grant Lemorange a limited, non exclusive, royalty free licence to store, process, display, and transmit Your Content solely for the purpose of providing the Services to you.

You represent and warrant that you have all necessary rights to upload and share Your Content and that Your Content does not infringe any third party intellectual property, privacy, or other rights.

7.3 Deliverables

Ownership of software, code, and other deliverables produced under professional service engagements is governed by the specific project agreement or statement of work between you and Lemorange. In the absence of a separate written agreement, all deliverables remain the property of Lemorange until full payment is received, at which point ownership of the custom deliverables transfers to you, except for any pre existing Lemorange intellectual property, frameworks, libraries, or tools, which remain our property.

Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party in connection with the Services. Confidential information includes, but is not limited to, business plans, source code, technical specifications, financial data, client lists, and any information marked as confidential.

This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or valid legal process, provided the receiving party gives prompt notice where legally permitted.

Our administrators may access your account data, including through impersonation features, solely for the purpose of providing support and maintaining the Services. Such access is treated as confidential and is restricted to authorised personnel.

• LemDesk is provided for legitimate remote access to devices that you own or are authorised to access. You must not use LemDesk to access any device without the explicit consent of the device owner.
• You are solely responsible for the security of devices registered with your LemDesk account, including ensuring that appropriate access controls and passwords are in place.
• Remote desktop sessions involve the transmission of screen content, keyboard and mouse input, clipboard data, and files. You acknowledge that anyone with access to a session can view and interact with the remote device.
• Lemorange does not monitor, record, or store the content of your remote desktop sessions. Screen content, keyboard input, and clipboard data are transmitted in real time and are not retained on our servers.
• Connection metadata, including device identifiers and session timestamps, is logged for security and troubleshooting purposes.
• The LemDesk relay infrastructure is self hosted by Lemorange. Your session data does not pass through third party relay servers.
• Lemorange is not responsible for any loss, damage, or unauthorised access resulting from the use or misuse of LemDesk, including scenarios where your device credentials are compromised.

We strive to provide continuous, uninterrupted access to the Services. However, the Services may be temporarily unavailable due to scheduled maintenance, system upgrades, security patches, or circumstances beyond our reasonable control.

We do not guarantee any specific uptime percentage or availability level unless expressly stated in a separate service level agreement. We will make reasonable efforts to provide advance notice of planned maintenance.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. LEMORANGE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, LEMORANGE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LEMORANGE DOES NOT WARRANT THAT ANY DATA STORED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, OR AVAILABLE AT ALL TIMES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• LEMORANGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF LEMORANGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• LEMORANGE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO LEMORANGE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
• LEMORANGE SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, UNAUTHORISED ACCESS, OR OTHER SECURITY BREACHES, OR FROM ANY INTERRUPTION OR CESSATION OF THE SERVICES.
• LEMORANGE SHALL NOT BE LIABLE FOR ANY ACTIONS TAKEN BY THIRD PARTY SERVICE PROVIDERS, INCLUDING BUT NOT LIMITED TO STRIPE, EMAIL PROVIDERS, OR ANY OTHER INTEGRATED SERVICE.

The limitations in this section apply to the fullest extent permitted by law in the applicable jurisdiction. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you, in which case our liability will be limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless Lemorange Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use or misuse of the Services.
• Your violation of these Terms or any applicable law or regulation.
• Your Content or any content you upload, transmit, or share through the Services.
• Your violation of any third party rights, including intellectual property or privacy rights.
• Unauthorised use of your account credentials by any person.
• Your use of LemDesk to access devices, including any unauthorised access claims.

• We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice, at our sole discretion. Reasons for termination may include, but are not limited to, violation of these Terms, non payment of invoices, or inactivity.
• You may request termination of your account by contacting us at support@lemorange.com.
• Upon termination, your right to access the Services ceases immediately. We may, at our discretion, retain or delete Your Content in accordance with our data retention practices described in our Privacy Policy.
• Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, warranty disclaimers, limitation of liability, indemnification, and governing law.
• Termination does not relieve you of any obligation to pay outstanding invoices.

Lemorange shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, pandemics, epidemics, power failures, internet outages, telecommunications failures, cyberattacks, and failures of third party service providers.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of laws provisions.

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good faith negotiation between the parties for a period of not less than 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the courts of Nicosia, Cyprus.

Notwithstanding the foregoing, Lemorange reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

• Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Lemorange regarding the Services, unless superseded by a separate written agreement.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. Lemorange may assign these Terms freely in connection with a merger, acquisition, or sale of assets.
• Amendments: We reserve the right to modify these Terms at any time. Material changes will be communicated by updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the modified Terms.
• Notices: All notices to Lemorange shall be sent to support@lemorange.com. Notices to you will be sent to the email address associated with your account.

For questions about these Terms of Service, please contact us: